Reference

How Our Legal Terms Protect Your Account

These legal terms set out what you can expect from bingkaibett and what we expect from you — covering account eligibility, data use, cookies, and how to contact us with any policy request.

Jurisdiction-dependent accessDANA, OVO, GoPay account contextData retention policyUser rights and contact pathsCookie and session handling
bingkaibett How Our Legal Terms Protect Your Account
HOW WE HANDLE DATA

Data, Cookies, Security and Your Rights

Knowing how we handle your information is part of using this platform with confidence. Here is how each area works in practice — not in abstract policy language, but as concrete operational steps you can verify against your own account activity.

Account Security

Login sessions use OTP verification tied to your registered mobile number. Session logs are retained for a defined period to support account recovery and dispute resolution.

Cookie Handling

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No third-party advertising cookies are placed without your consent.

Data Retention

Account records — including GoPay, DANA and OVO transaction references — are held for the period required by applicable financial and platform rules, then scheduled for deletion.

Your Rights

You can request a copy of your account data, ask us to correct inaccurate details, or submit a deletion request through the Help Centre — we confirm receipt within one business day.

POLICY CONTACT

Reach Us on Any Legal or Policy Matter

If you have a question about how your data is stored, want to request a copy of your account record, or need to raise a legal concern, these are the direct paths to our team. We handle policy-related queries separately from general account support so your request reaches the right person without detours.

Live Chat Start a chat session from the account dashboard. Policy and data queries are flagged separately so the right team member picks them up without delay.
Email Support Send a written request to our support address for formal policy matters — data access, account deletion, or terms clarification. We respond to each one individually.
Account Help Centre The Help Centre inside your account has a Legal and Policy section where common requests — like updating wallet details for DANA or OVO — can be submitted directly.

Common Legal and Policy Questions Answered

These are the questions we hear most often about account rights, data handling and how our legal terms apply to Indonesia-based access. If yours is not here, contact us via live chat or email.

Access depends on local law and is only available where eligible regions permit it. We do not override local legal restrictions — check whether your region qualifies before opening an account.

Submit a data access request through the Legal and Policy section in your account Help Centre. We confirm receipt within one business day and process the request from there.

Transaction references for DANA, OVO and GoPay are stored only for verification and dispute purposes. We do not share payment identifiers with third parties beyond what processing requires.

We retain records for the period required under applicable financial rules. After that window closes, your data is scheduled for deletion. You can confirm the timeline by contacting our support team.

We publish the updated terms on this page with a new effective date. Continuing to use the platform after that date means you accept the revised version. We recommend checking this page periodically.

Use our email support channel for formal written concerns — data corrections, deletion requests or terms disputes. Live chat handles general policy questions if you need a faster response.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.